Managing an organization that is highly mobile needs precise coordination between departments that support the mobile workforce. Accounting needs visibility into the completed job orders so that they can reduce long billing cycles, managers need to track their team so that they can manage the operating costs and employees need to have granular information at their finger tips when they arrive at a client site. Vortex Connect’s mobile workforce suite pulls together a field service organization’s or department’s operation.
By using GPS time stamping or clock punches on a smartphone, employees are paid on actual work being performed. Mobile Employee Connect, reduces human error associated to calculating time sheets and commute times.
With staff allocated around the country, the globe or even the county, tracking and communicating with them in real-time when emergencies occur is a must. Coordinating large field based teams is challenging enough, a robust communication platform ensures that staying in touch with them is a non-issue.
When managers have real-time visibility into their team’s location and time spent at each job, they can manage service calls for the day more efficiently. Mobile Manager Connect provides managers with a view into where their employees are, what time they got there and the mileage incurred to get there. They can localize their employees to specific geographic areas and dispatch the closest technician on the fly to a service call.
By automating paper based processes through mobilizing forms and work orders, field staff are able to eliminate errors and provide corporate systems and/or management with real time insight and reporting of closes tasks, work orders, requisitions and tasks. Ultimately, this results in reduced billing cycles, greater customer service and improved corporate oversight.