Operations Connect is a comprehensive suite that mobilizes an organization’s B2E communications, procedures and processes. Organizations can effectively communicate real-time alerts via SMS, email and IVR, and employees can use mobile devices to complete their work orders, reports or plans.
The most complex forms and workflow processes can be moved from paper and clipboard to a smartphone with ease and simplicity. Reduce errors and eliminate the need for duplicate entry into ERP, work order, task management, billing or operation systems.
In an instant, organizations can reach all employees, customers or patients via SMS, email or IVR (automated phone) to ensure real-time communication, no matter where they are.
Beyond simply mobilizing a paper or web-based form, the user can attach a picture, video or voice note to any form, task or operation.
Organizations that need to comply with specific standards and procedures can use the Operations Connect solution to manage and execute their workflow. A full audit trail is provided for the entire process with time stamping and read receipts, thus mitigating the risk of grievances.