Resources

It’s no surprise that employee engagement levels have a direct impact on employee’s performance and consequently on the bottom line. This article from HR.com looks at:

• The characteristics of an engaged employee
• Factors that reduce employee engagement
• Technologies that can be implemented to improve employee engagement

To read more about this technologies that can improve employee engagement, click here.  

What’s Next?

• Continue to browse our resource center
• Read Mobile’s 21% Impact on Employee Productivity
• Download the Unchain Your Team Whitepaper
• Download the 6 Ways Your Employees Can Leverage Mobility and Their Existing Behavior to Become More Efficient Presentation

A traditional way of filling an open shift assignment is to have a Manager or a Staffing Coordinator at a Scheduling office manually call every person on their staffing list to find a replacement staff member.  This process usually takes up to 45 minutes to fill an open shift and is open to abuse and error.  In many cases, if this open assignment cannot be filled through internal personnel agencies are contacted to fill the assignment, or staff members who are already onsite stay for a longer period of time and incur overtime, or worse the organization runs with less staff impacting service levels. By mobilizing the shift management process organizations can see benefits:

1. Open shifts filled in minutes instead of hours using 2-way multi-channel communication with employees
2. Provide equal opportunities across the staff
3. Improve employee interaction  by using SMS, Email & IVR to contact employees
   • Employees are contacted in their preferred  method of communications and in turn increases the chance of short notice shifts being filled
4. Reduce time spent scheduling allowing organizations to reduce the number of scheduling personnel needed or allowing managers to spend less time worrying about the schedule and more time managing their team
5. Reduce payroll related expense through human error
6. Decreased the need to overstaff ahead of time to account for unplanned absenteeism
7. Reduce overtime pay due to unplanned absenteeism
8. Reduce the need for supplemental staffing
9. Eliminate grievances by complying with the most stringent scheduling policies, including complex overtime equalization rules

Finding new communication channels is a top priority for Best-in-Class organizations.  Aberdeen Research took a close look at best-in-class organizations and already in early 2010 recognized that 44% have adopted mobility for HCM activities with more than 30% more expected to adopt by 2012.  Moreover, mobility is not simply viewed as an extension but as an opportunity effect change.

Aberdeen Research: Mobility in HCM

The impact on performance and engagement is not surprising when factoring in the goal of mobility for employees with most organizations is to extend and improve the employee experience and as a result the customer experience. For a handful of reasons why mobility has led to a

• 14% increase in Employee Engagement
• 21% increase in Employee Performance

A short PowerPoint walking through the alarming ease your employees organize their personal lives using mobility and social media juxtaposed against their work lives where multiple systems, controls and touch points result in daily inefficiencies.

In this article, Grady Health, one of North America’s premier health care facilities is featured using Mobile Shift Connect embedded and fully integrated into their Kronos Advanced Scheduler system.

The introduction of the technology has allowed GHS to reduce the number of employees that it has in its scheduling department. In addition, it has seen a reduction in overtime.

While the specific ROI isn’t discussed (more of the incredible ROI results are available in the Case Study being released shortly) the Grady team discusses the benefits and also how they prepared the staff for the roll out using excellent communication.

GHS utilizes all three options (text, IVR, and e-mail) to reach employees, based on their individual preferences.  GHS provides all employees who participate in the technology with a form to complete and asks them which of the options they prefer.  “All of the employees receive an e-mail, and they have an option between text and phone,” explains Viera-Corbett. “Having the employees complete the sheet to explain how they want to receive the messages is very important.”  Employees, of course, know that they’re charged for text messages. As a result, GHS made it clear to employees on the form that, if they selected this option, it was important for them to remember that they would be charged according to their cell plan.

To read the full article please click here

What’s Next?

• Visit our Mobile Shift Connect product page or request a demo
• Read 6 Features to Look For In a Mobile Shift Management Tool
• Read The 9 Benefits of Mobilizing Shift Management

For one of the largest grocery retailers in the world managing store audits and merchandising for a large distributed field team was an enormous challenge. By leveraging their existing investment in BlackBerry devices distributed to their 250+ district and regional managers field management was instantly streamlined and more effective.